Key Account Executive

Position Snapshot

Title: Key Account Executive – Food Service

Position Type: Full Time

Function: Water & Food – Commercial UAE

What Will Your Day Look Like?  

The Key Account Executive – Food Service is responsible for managing and expanding relationships with key clients within the food service channel. This role focuses on achieving sales targets, implementing 4Ps strategies, and ensuring superior customer satisfaction through effective account management and collaboration across internal teams. The incumbent will identify new business opportunities, negotiate contracts, and coordinate with supply chain and finance to deliver operational excellence and sustainable growth.

How Will You Make an Impact?

Sales & Business Development

• Negotiate and finalize contracts with key clients, ensuring mutually beneficial terms and compliance with company objectives.

• Manage the end-to-end sales process for strategic accounts—from initial contact to deal closure.

• Identify and pursue new business opportunities to drive growth within the food service sector.

• Achieve or exceed individual sales, 4Ps, and DSO targets.

• Monitor sales funnel efficiency and ensure regular performance reporting.

Client Relationship Management

• Develop and execute customized account plans to strengthen partnerships with key customers.

• Deliver exceptional service by proactively addressing client needs and maintaining regular communication.

• Collaborate cross-functionally with Supply Chain, Finance, and Marketing to ensure timely order fulfillment and service excellence.

• Maintain accurate client records and provide periodic account status reports to management.

• Drive high levels of customer satisfaction, retention, and loyalty.

Reporting & Analysis

• Prepare and deliver accurate sales reports, competitor analyses, and account performance summaries.

• Support receivables reconciliation in coordination with finance and ensure timely follow-up on outstanding payments.

• Conduct monthly customer reviews and action plans to ensure commercial objectives are met.

Budget & Performance Management

• Contribute to annual and quarterly budget planning by providing sales forecasts and market insights.

• Monitor actual performance versus budgets, highlighting deviations and proposing corrective measures.

• Support development of demand plans and category budgets for assigned accounts.

Cross-Functional Collaboration

• Work closely with internal teams—including Sales, Marketing, Finance, Supply Chain, and HR—to align goals and deliver seamless client service.

• Coordinate with external partners such as third-party merchandisers and industry stakeholders to enhance visibility and execution at customer sites.

Education & Experience

• Bachelor’s degree or Diploma in Business Administration or a related field.

• 3–5 years of experience in sales, preferably in FMCG or food service industries.

• Proven experience managing key accounts and achieving commercial targets.

• Strong understanding of local FMCG operations, customer service, and supply chain processes.

Competencies

• Strong negotiation and relationship-building skills.

• Excellent communication, organizational, and problem-solving abilities.

• Proficiency in Microsoft Office and CRM systems.

• Results-driven with a focus on customer satisfaction and performance improvement.

• Behavioral and technical competencies as per Agthia competency framework.

Grow with Agthia – For the Better

Agthia Group is one of the region’s leading Food & Beverage companies, with a steadily growing international footprint. From our roots in Abu Dhabi, we’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in the industry and meeting the evolving needs of communities worldwide.

Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and, a focus on continuous learning and development, we’re committed to supporting your growth as we work together to deliver excellence “For the Better.”