Customer Service Executive

POSITION:

Customer Service Executive- UAE Nationals

LOCATION:

Abu Dhabi

PURPOSE:

The Customer Service Executive is responsible for handling customer inquiries, processing sales transactions, maintaining accurate stock records, and supporting the daily operations of external warehouse outlets. The role ensures excellent customer service, accurate inventory management, and compliance with company policies, Good Warehouse Practices (GWP), and Health, Safety, and Environment (HSE) standards.

KEY RESPONSIBILITIES:

• Receive, inspect, and store products accurately and safely.
• Maintain accurate stock records and perform regular inventory checks.
• Handle customer inquiries, provide product information, and support order processing.
• Process sales transactions and maintain cash register records.
• Coordinate with warehouses to ensure timely stock replenishment.
• Ensure the store is clean, organized, and well stocked.
• Assist with loading, unloading, and delivery activities when required.
• Resolve customer complaints professionally and efficiently.
• Follow Good Warehouse Practices (GWP) and Health, Safety, and Environment (HSE) standards.
• Prepare daily sales and stock reports and support stock count activities.

JOB REQUIREMENTS:

• Prior experience in storekeeping, retail, or customer service is preferred.
• Basic knowledge of animal feed products is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in basic computer operations (billing, inventory software).
• Attention to detail and ability to work independently.

Grow with Agthia – For the Better

Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of the region’s largest holding companies.

Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide.

Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we’re committed to supporting your growth as we work together to deliver excellence “For the Better.”

Join us and be part of a team that's not just shaping the future of food and beverages but also making a meaningful impact on the world. Together, let's grow 'For the Better.'